For activities with instant confirmation: You will receive your booking confirmation email within 5 minutes of making your booking.
For activities without instant confirmation: You will receive your booking confirmation within 24 hours of making your booking. Check the package details > Confirmation section of your booking/activity page for the booking confirmation time for your activity.
Can I book an activity on behalf of someone else?
Yes. Just be sure to provide their details when finalizing your booking details to make a booking on behalf of your family and friends.
How can I cancel/refund my booking?
If your activity offers free cancellation:
You can cancel the booking yourself within the cancellation period stated on your booking.
I can't log into my account. What can I do?
Incorrect or expired verification code
Check the phone number you provided to see if it’s correct.
Check the verification code you used to log in to see if it’s correct.
Check the verification code you received to see if it’s new and valid. Or wait for another 60 seconds to request a new verification code.
Forgotten account password
Select "Forget password" on the login page to reset your password. You can use your email address to find your account.
Can I add/remove participants from my booking?
To add participants
Please check your activity's cancellation policy.
If your activity has a free cancellation policy, consider cancelling your booking and making a new booking with your desired number of participants.
If your activity has a no cancellation policy, check whether your activity has any additional availability on your desired date.
If the activity has additional availability on the same day, consider making another booking with your desired number of additional participants.
